If you are working with a specific customer, please make sure his/her email address is correct and he/she has a www.gtisoft.com account.
Please limit your file size to less than 2GB. Anything larger will fail.
If you need to upload a larger file, please break up the file into smaller chunks. This can be done with a zipping utility, such as 7-Zip or WinRar.
Below are instructions for breaking up a file in WinRar:
- Select the file you want to add to an archive. You can do this from right-clicking the file, selecting the WinRar menu, and choosing “Add to Archive.”
- In the “Add to Archive” dialog, find the text “Split to volumes, bytes:” on the bottom left side.
- In the drop-down below the text, select and type ‘2GB’.
- Once you hit OK to create the archive, the archive will be created as multiple files.
- Upload each individual file, which will have been created as filename.zip.0##. The ## will be incremented for each chunk.