IT Help Desk Specialist
Gamma Technologies, LLC (GT) is looking for an IT Help Desk Specialist with a solid work ethic, excellent judgment, and a desire to build a long-term career with us.
The IT Help Desk Specialist is Gamma Technologies’ first line of technical support for its global end-users. The successful candidate possesses an aptitude for working with applications and systems to analyze, diagnose, and resolve technical problems with hardware, infrastructure, software, applications, databases, networks, and servers. Included in this role is a range of administration duties related to providing effective and efficient technical support. Support coverage spans Gamma Technologies Westmont, Illinois headquarters as well as remote users at satellite and home offices throughout the United States, France, Germany, Greece, India, and Spain.
- Troubleshoot and resolve hardware, infrastructure, and software issues.
- Take ownership of user problems.
- Follow up on the status of issues and communicate progress promptly.
- Stage, configure, deploy, and track new and existing personal desktops, laptops, and peripherals.
- Identify user needs for IT hardware.
- Recommend appropriate hardware options for selection.
- Drive IT new hire orientations and offboarding activities.
- Provide specialized advice and training to users on the optimal use of computer equipment and software.
- Manage well-defined department tasks.
- Collaborate with team members and end-users on specifications for larger-scale projects.
- Document IT service issues in the IT service management system.
- Facilitate the identification of trends.
- Resolve recurring issues.
- Improve overall service delivery.
- Draft and publish support documentation.
- Assist staff with requests for information.
- Provide training as needed.
- Research issues and products as requested.
- Assist in the selection and evaluation of hardware and software.
Education, Experience, and Skills
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Associate degree in computer science, information technology, or related area of study required OR equivalent work experience.
- Microsoft Certified Professional designation preferred.
- Minimum of one year of experience in a technical support or analytical position.
- Experience installing, configuring, and maintaining computer hardware and associated network equipment required.
- Exposure to a wide variety of software applications including MS Office 365, various cloud applications, backup tools, antivirus tools, etc.
- Understanding of networking technologies such as Ethernet routing and switching, wireless LANs, DHCP, DNS, etc.Extensive troubleshooting skills, especially for remote users.
- Excellent customer service orientation:
- Capable of effectively interacting with employees at all organizational levels and cultures.
- Ability to work with vendors, resulting in consistently high satisfaction levels.
- Ability to convey technical knowledge to non-technical colleagues.
- The ability to lift and carry IT equipment up to 50 lbs. is required.
- Proficiency in operating system installation and configuration (e.g., Windows, Linux).
- Familiarity with virtualization technologies (e.g., VMware, Proxmox).
- Knowledge of mobile device management (MDM) solutions for smartphones and tablets.
- Experience with remote desktop support tools and techniques.
- Familiarity with ticketing systems and ITIL best practices.
- Strong problem-solving skills with the ability to think logically and critically.
- Understanding of security best practices in IT, including data protection and access control.
- Ability to work independently and prioritize tasks effectively.
- Familiarity with collaboration and communication tools (e.g., Microsoft Teams).
- Basic scripting and automation skills would be a plus.
- Continuous learning and willingness to stay updated on industry trends and certifications.
Salary and Benefits
- GT offers competitive pay, vacation, sick and personal days, and a work environment that allows you to grow and prosper.
- We offer best-in-class health benefits for you and your dependents.
- We offer a 401k and Roth 401k retirement plans.
- We provide an onsite fitness center.
- The primary work location will be our Westmont, IL office. We’ve adopted a hybrid work policy asking employees to report to the office 3 days per work week.
- As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance.
Other Requirements and Notes:
- Universal acceptance for everyone, everywhere is at the heart of our company. We promote diversity of thought, culture and background, which connects the entire Gamma Technologies community. As such, Gamma Technologies is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
About Gamma Technologies, LLC
GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.
At GT, we are committed to using technology to make a global impact by helping the industry deliver products for a cleaner, sustainable environment! We pride ourselves on our company culture which encourages collaboration between all levels of the company, from entry-level to upper management. Within a team, daily interactions and outside social events allow us to form bonds that result in higher productivity and job satisfaction.