Help Desk Specialist
Gamma Technologies, LLC (GT) is looking for a Help Desk Specialist with a solid work ethic, excellent judgment, strong customer orientation, and a desire to build a long-term career with us.
Position Summary
The Help Desk Specialist is Gamma Technologies first line of technical support for its global end-users. The successful candidate possesses an aptitude for working with applications and systems to analyze, diagnose, and resolve technical problems with hardware, infrastructure, software, applications, databases, networks, and servers. Included in this role is a range of administration duties related to providing effective and efficient technical support. Support coverage spans Gamma Technologies Westmont, Illinois headquarters as well as remote users at satellite and home offices throughout the United States, France, Germany, Greece, India, and Spain.
Job Responsibilities
- Troubleshoot and resolve hardware, infrastructure, and software issues. Take ownership of user problems and follow up on status and communicate progress promptly.
- Stage, configure, deploy, and track new and existing personal desktops, laptops, and peripherals. Identify user needs for IT hardware and recommend appropriate options for selection.
- Drive IT new hire orientations and off boarding activities.
- Provide specialized advice and training to users on the optimal use of computer equipment and software to ensure effective and efficient use.
- Manage well-defined department tasks and collaborate with team members and end-users on specifications for larger scale projects.
- Document IT service issues in the IT service management system to facilitate the identification of trends, resolution of recurring issues and overall service delivery.
- Draft and publish support documentation to assist staff with requests for information and provide training as needed.
- Research issues and products as requested and keep up to date on new software and hardware releases.
- Assist in the selection and evaluation of hardware and software to add value to the IT function and the organization.
Education, Experience and Skills
- Associate degree in computer science, information technology, or a related area of study required OR equivalent work experience
- Microsoft Certified Professional designation preferred
- Minimum of one year of experience in a technical support or analytical position
- Experience installing, configuring, and maintaining all manner of computer hardware and associated network equipment required
- Exposure to a wide variety of software applications including MS Office 365, various cloud applications, backup tools, antivirus tools, etc.
- An understanding of networking technologies such as Ethernet routing and switching, wireless LANs, DHCP, DNS, etc.
- Extensive troubleshooting skills, especially for remote users
- Excellent customer service orientation, capable of effectively interacting with employees at all organizational levels and cultures, and vendors, resulting in consistently high satisfaction levels
- Ability to convey technical knowledge to non-technical colleagues
- The ability to lift and carry IT equipment up to 50 lbs. is required
Salary and Benefits
- GT offers competitive pay, vacation, sick and personal days, and a work environment that allows you to grow and prosper.
- We offer best in class health benefits for you and your dependents.
- We offer a 401k and Roth 401k retirement plans.
- We provide an onsite fitness center.
- The primary work location will be our Westmont, IL office. We’ve adopted a hybrid work policy asking employees to report to the office 2-3 days per work week.
- As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance.
Other Requirements and Notes:
- U.S. based GT employees will be required to be fully vaccinated by their first date of employment, subject to legally required accommodations.
- ALL candidates must be eligible to work in the US for any employer; no third parties please.
- Universal acceptance for everyone, everywhere is at the heart of our company. We promote diversity of thought, culture and background, which connects the entire Gamma Technologies community. As such, Gamma Technologies is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
About Gamma Technologies, LLC
- GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.
- GT’s flagship product, GT-SUITE, an engineering simulation software is used by over 600 companies including all global automotive manufacturing companies GT-SUITE includes a complete library of physics-based modeling templates covering fluid flow, thermal systems, mechanics, electrics, magnetics, chemistry and controls. It supports the entire product development cycle from concept to validation. GT-SUITE applications include a wide variety of engineering systems such as conventional, electrified and fully electric vehicles and their powertrains, engines and catalysts, batteries, motors and power electronics, pumps and compressors, thermal management and HVAC, hydraulics and lubrication, multi-body mechanics and much more.
- GT-SUITE software comes with exciting and easy to learn User Interfaces, ranging from 3D pre-processing to real-time monitoring. The entire software platform uses state-of-the-art backend technologies that leverage the growing popularity of high-performance centers and the cloud.
- At GT, we are committed to using technology to make a global impact by helping the industry deliver products for a cleaner, sustainable environment! We pride ourselves on our company culture which encourages collaboration between all levels at the company, from entry level to upper management. Within a team, daily interactions and outside social events allow us to form bonds that result in higher productivity and job satisfaction.